Privacy Policy
At The Lazy Cow Warwick, we are committed to protecting and respecting the privacy of all our guests and website visitors. This policy explains how we collect, use, and safeguard your personal data when you interact with our boutique hotel and steak restaurant in Warwick town centre, visit our website, or engage with our services. Please read this document carefully to understand our practices regarding your data.
1. Data We Collect
We collect personal data to provide and improve our services, from hotel stays and restaurant bookings to handling enquiries about our facilities. This includes data collected from guests interested in broader regional offerings, such as UK casino hotels or events linked to Birmingham casinos and Warwickshire gambling tourism.
Information You Provide
You may provide us with personal data when you:
- Make a booking for our hotel or steak restaurant.
- Submit an enquiry via our website, email, or phone.
- Visit us as a walk-in guest.
- Sign up for marketing communications.
- Book an event or corporate function, where we may also collect relevant company details.
The data typically includes your name, contact details (email, phone, address), payment information, and any special requests or preferences.
Information Collected Automatically
When you visit our website, certain technical data is automatically collected, such as your IP address, browser type, and device information. This helps us ensure our site functions correctly and provides a secure browsing experience.
2. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, manage sessions, and store preferences. We operate under a legitimate interest to provide a seamless and informative service, particularly for visitors researching topics like Birmingham casinos or Warwickshire gambling tourism alongside our core offerings.
Essential Cookies
These are necessary for the website to function and cannot be switched off. They enable core functionalities such as security, network management, and accessibility.
Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us understand which pages, such as those for our steak restaurant or editorial content, are most popular.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
3. Analytics and Performance Data
We use tools like Google Analytics 4 to understand how visitors interact with our website. This helps us analyse trends, such as interest in our boutique hotel or pages discussing UK casino hotels, and improve our content and user experience.
Purpose of Analytics
The insights gained from analytics data are used to optimise our website, tailor our marketing strategies, and better serve the needs of our audience, including those interested in regional tourism.
Data Anonymisation
We configure our analytics to anonymise IP addresses and aggregate data, meaning it does not identify individual users personally. This processing is conducted in compliance with UK data protection standards.
4. Third-Party Data Sharing and Services
We share your data only with trusted third-party service providers essential for our operations. We never sell your personal data for marketing purposes.
Service Providers
These providers operate under strict data processing agreements and include:
- Our booking system partner, ResDiary, for managing restaurant and hotel reservations.
- Payment processors like Stripe to handle secure transactions.
- Email marketing platforms for customer communications (where consent is given).
- IT and cloud storage providers for maintaining our systems.
Legal Disclosures
We may disclose your information if required to do so by law, or in response to valid requests by public authorities within the United Kingdom.
5. Your Data Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have important rights regarding your personal data. To exercise any of these rights, please contact us using the details in Section 7.
Right of Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification and Erasure
You can request that we correct inaccurate data or, in certain circumstances, request the deletion of your personal data.
Right to Object
You have the right to object to certain types of processing, such as direct marketing, or where we rely on legitimate interest for processing related to our services.
6. Data Retention and Security
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or service-related reasons. For example, hotel stay records are kept for a period mandated by UK law.
Retention Periods
Retention periods vary depending on the type of data and legal obligation. We regularly review our data holdings and securely delete information that is no longer required.
Security Measures
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction. Where possible, data is stored within the UK or European Economic Area (EEA).
7. Contact and Complaints
We are committed to working with you to resolve any privacy concerns you may have. The primary point of contact for all data protection matters is our Data Protection Lead.
Our Contact Details
For any questions or to exercise your data rights, please contact:
Data Protection Lead
The Lazy Cow Warwick
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the UK’s supervisory authority for data protection, the Information Commissioner’s Office (ICO), if you believe our processing of your personal data violates the law.
This policy is reviewed regularly and may be updated. We encourage you to check this page periodically to ensure you are informed of any changes to how we protect your privacy.